Return And Refund Policy

We want you to feel good about your JoyRue order. Please review this policy before purchasing.

Return Eligibility

Eligible items must be unworn, unwashed, unused, and in original condition with tags and packaging when applicable.

Return Window

Return requests must be started within 14 days of delivery.

Items That May Not Be Eligible

Some items may not be eligible for return, including final sale items, worn items, washed items, damaged items not caused by shipping, items without tags, and items outside the return window.

Sizing And Fit

Because fit can vary by style, please review the size chart and fit notes before ordering. If you have a sizing question, contact us before purchasing.

Damaged Or Incorrect Items

If your item arrives damaged or incorrect, contact us within 3 days of delivery. Include your order number and clear photos of the item and packaging.

Refunds

Approved refunds are issued to the original payment method. Processing time may vary by payment provider.

Return Shipping

Return shipping responsibility may vary by return reason. Customers may be responsible for return shipping unless the item arrived damaged, incorrect, or otherwise approved by JoyRue.